Once transaction gets successful on Safefin, same will be updated
to the respective merchant department. Decision on refunds will
be solely taken by the respective merchant department only.
The fees once paid will not be refunded for transactions which are successfully submitted
or for successful bill payment services to the respective merchant department.
The amount paid for successful transactions may be settled with the respective
departments.
User need to connect to the concerned Merchant-Department to take any refund, if required.
User is bind by the refund policy of merchant department against any successful
transaction.
Refunds will be returned using the original method of payment – for example if a donation
has been made by credit card, the refund will be credited by same mode of Channel to same credit card by the
Merchant Department and this goes for all Pay Modes from which the customer will make the Payment.
safefin cannot initiate any refunds on its own. Merchant department will initiate refund to
the user, if required so, as per their refund policy.
If any Convenience fees is paid by consumer on payment gateway, then it’s the sole
discretion of concerned Payment Gateway to return back the convenience fees part to the consumer during refund
of transaction. safefin Payment Platform or all departments using services under safefin are not liable to pay
convenience fees charged.
The loss on this account shall not be borne either by Government or by the Banks / Payment
Gateways.
Apart from the fee chargeable to Government against each service, bank / payment gateway
transaction charges will be applicable extra. Automatic refund by respective payment gateway will be made for
transactions which are not successful.
Refund will be processed within 5 to 7 working days.